Terms & Conditions

Nero Dog Training – Terms & Conditions 

These Terms & Conditions apply to all Nero Dog Training services. They are designed to ensure clarity, fairness and the best possible experience for both clients and dogs. By booking any service, you confirm that you have read, understood and agreed to the terms below. 

  1. General Information
  • All prices are inclusive of 21% BTW (VAT). 
  • Payment of services confirms your booking. 
  • Nero Dog Training provides individual tuition in a relaxed, non-judgemental, and professional environment. 
  • Training outcomes depend on owner commitment and consistency. No guarantees can be given. 
  1. Booking & Payment Policy (All Services)
  • After receiving your booking request, Nero Dog Training will offer available dates via email. 
  • Once a date is agreed, you will receive a payment link or bank transfer details. 
  • Payment must be completed within 48 hours of booking. 
  • Bookings are only confirmed once payment has been received and a confirmation email has been sent. 
  • If payment is not received within 48 hours, Nero Dog Training reserves the right to release the appointment to another client. 
  • It is the client’s responsibility to attend the correct date, time, location, or online platform. 
  1. Training at the Nero Dog Training Location

Address: Sloterweg 675, 1066 CA Amsterdam 

  • Dogs must be kept on a short leash at all times, unless otherwise instructed. 
  • Training takes place indoors on an equestrian property. 
  • Under no circumstances may clients or dogs approach the horses. 

Multi-Dog Households 

  • An additional fee of €100 per extra dog, per booking applies. 
  • This includes individual observation of each dog and, where applicable, an extended training programme. 
  • Sessions may be extended by up to 30 minutes. 

Family & Children 

  • There is no limit to the number of family members attending. 
  • Children are welcome. 
  • If children under 12 years of age attend, a second responsible adult must be present to allow training to remain focused. 
  1. Training at the Client’s Home or Local Area
  • Prices include fuel, travel, and parking costs. 
  • The same booking, payment, follow-up, and multi-dog policies apply as listed above. 

Family & Children 

  • Children are welcome. 
  • Children under 18 years of age must be accompanied by a parent or legal guardian. 
  • If young children attend, a second responsible adult must be present. 
  1. Follow-Up Appointments & Packages
  • Follow-up sessions are recommended approximately two – three weeks after the initial consultation. 
  • Follow-up sessions should take place no later than one calendar month after the initial session for best results. 
  • All follow-up sessions must be completed within 3 months of the initial consultation. 
  • Any unused follow-up sessions expire after 3 months and cannot be refunded or extended. 

 

  1. Cancellation Policy (Private Training)
  • Clients must cancel or reschedule at least 24 hours before the session start time. 
  • Cancellations made with less than 24 hours’ notice are considered missed sessions. 
  • All services are non-refundable. 
  • If cancellation is made within policy, Nero Dog Training will offer rescheduling at a mutually convenient time. 
  • Failure to comply with cancellation terms results in no rescheduling option. 

Trainer Cancellations 

  • If Nero Dog Training must cancel a session, you will be offered a replacement appointment. 
  • Sessions cancelled due to weather, temperature, or government advice are considered postponements, not cancellations. 
  1. Missed Private Training Sessions
  • Missed sessions are not reimbursed. 
  • Missed sessions are not replaceable, regardless of the number missed. 
  • Rehoming or surrendering a dog does not entitle the client to refunds for remaining sessions. 
  1. Group Classes, Workshops & Events

Location: Sloterweg 675, Amsterdam (Indoor & Outdoor Arenas) and Sloterplas public park. 

Participation Requirements 

  • Dogs must be up to date with standard vaccinations or have a valid titer test. 
  • You confirm that your dog is not aggressive towards humans or other dogs. 
  • Bitches in heat may be allowed only by prior approval, assessed case by case. 
  • You are responsible for knowing the dates, times, and location of your booking. 
  • Please arrive 5 minutes early to avoid disrupting the group. 

Booking & Attendance 

  • Your place is confirmed once registration is complete and payment is received. 
  • Group classes, workshops, and events are non-refundable. 
  • By booking, you commit to the agreed date, time, duration, location, and price. 

Safety & Clothing 

  • Closed-toe footwear is mandatory. 
  • Flip-flops and open-toe sandals are not permitted due to sand arena surfaces and stable rules. 
  1. Missed Group Classes
  • Missed classes do not qualify for refunds or replacement sessions. 
  • Written summaries of missed classes are not provided. 
  • Brief guidance may be offered before the next class at Nero Dog Training’s discretion. 
  • Course end dates may be extended if classes are postponed. This does not entitle clients to refunds. 

Behaviour Disclosure 

  • If a behavioural issue has been withheld, Nero Dog Training reserves the right to exclude the dog from group classes. 
  • Exclusion due to undisclosed behaviour does not result in a refund. 
  • Clients unsure about group suitability are strongly advised to book a private consultation first. 
  1. Confidentiality
  • All client records and personal information are treated as strictly confidential. 
  • Information is never shared with third parties. 
  1. Liability
  • Nero Dog Training prioritises safe, ethical, and dog-friendly training practices. 
  • A dog’s behaviour and actions remain the sole responsibility of the owner. 
  • Nero Dog Training accepts no liability for injury, damage, or loss caused by a client’s dog, whether during or outside training sessions. 
  1. Shadow Students
  • With client consent, shadow students may attend sessions for educational purposes. 
  • Clients will be informed in advance if a shadow student is present. 
  • Shadow students attend entirely at their own risk. 
  • Nero Dog Training accepts no liability for injury or damage involving shadow students. 
  1. Health & Government Regulations
  • Training services may be adapted to comply with RIVM or other government guidelines. 
  • All participants must follow any health and safety rules in place at the time of training. 
  1. Final Notes
  • Price advertised at the time of booking applies. 
  • Nero Dog Training reserves the right to update these Terms & Conditions at any time. 
  • Continued participation in services constitutes acceptance of the current Terms & Conditions. 

Thank you for choosing Nero Dog Training. 

 

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